Dialogue Room – Website Privacy Policy
Effective Date: 1 November 2025
Dialogue Room respects your privacy and is committed to protecting any personal information you provide when using our website, www.dialogueroom.com.au. This policy explains how we collect, use, and safeguard information from website visitors. It applies only to website interactions and not to clinical or telehealth services (which are covered under our separate Informed Consent Forms).
1. Information We Collect
We may collect:
- Personal details you provide voluntarily (e.g., name, email, phone) through contact forms, or online bookings.
- Technical information about your device and browser, such as IP address, browser type, operating system, and device information.
- Website usage data collected through cookies or analytics to improve site performance and user experience.
We only collect information necessary to respond to enquiries, provide information about our services, and manage our website effectively.
2. How We Use Your Information
- Information collected through the website is used for:
- Responding to enquiries or service requests.
- Sending newsletters or updates if you have opted in.
- Monitoring and improving website performance and security.
- Complying with legal or regulatory obligations.
We will not share or sell your information to unrelated third parties. Sharing may occur only with service providers who support our website operations or as required by law.
3. Cookies and Analytics
Our website may use cookies and third-party analytics to track visitor interactions. Cookies help us understand how the site is used and improve functionality. You can disable cookies in your browser, though some features may not work correctly.
4. Marketing & Opt-Out
If you consent to receive newsletters or updates, you may unsubscribe at any time using the unsubscribe link in the communication or by contacting us directly at info@dialogueroom.com.au. Your choice to opt out will be respected promptly.
5. Data Security
We employ reasonable measures to protect the information you provide online, including secure servers and limited access to authorised personnel. While we take precautions, no transmission over the internet is completely secure, and information sent online is at your own risk.
6. Data Breaches
In the event of an eligible data breach, we will follow the Notifiable Data Breach scheme under Australian law, assessing the risk, containing the breach, and notifying affected individuals and the Office of the Australian Information Commissioner, as required.
7. Access and Complaints
You may request access to, correction of, or deletion of personal information collected via the website. You may also lodge a privacy-related complaint by contacting us at:
Email: info@dialogueroom.com.au
We will respond promptly, generally within 10 business days. If your concern cannot be resolved within this timeframe, we will provide an expected resolution date.
8. External Links & Third Parties
Our website may include links to other sites. Dialogue Room is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies.
9. Policy Updates
This policy may be updated periodically. The latest version will always be available on this page, with an updated effective date.